As your trusted insurance partner, we want to make sure you clearly understand what happens at your upcoming policy renewal.
In accordance with 940 CMR 38.00, we are providing notice that your policy includes what is called a “Negative Option Feature.” In simple terms, this means that unless you receive a notice of non-renewal from us or your insurance carrier, your policy will automatically renew at the end of the current term so your coverage continues without interruption.
If you are enrolled in automatic payments, your premium payments will continue at renewal. If you prefer to stop automatic payments, please let us know at least five (5) business days before your renewal date so we can make that change for you. Otherwise, your scheduled payment will process at renewal.
To make any changes, please contact AXiA Insurance Customer Service at
413-788-9000 or reach out directly to your Dedicated Account Manager by email. We’re always happy to walk through your options with you.
Please keep in mind:
• If automatic payment is not canceled by the deadline, renewal charges will apply.
• If payment is not made (either automatically or by another method), the policy may be cancelled for non-payment.
• You always have the right to cancel or choose not to renew your policy.
Most importantly, we want to ensure you remain properly protected. If you decide to cancel or non-renew, please make sure you have replacement coverage in place to avoid a lapse that could leave you financially exposed.
We value your trust and appreciate the opportunity to continue serving you. If you have any questions about your renewal, coverage, or payment options, please don’t hesitate to reach out.
AXiA Insurance Services, Inc. www.axiagroup.netP: 413-788-9000
84 Myron Streetinfo@axiagroup.netF: 413-886-0190
West Springfield, MA 01089
